Error 36 relates to outdated security certificates.
We support Windows 10 or newer but there is one thing we could try:
Windows
1. Download the missing certificates here:
https://letsencrypt.org/certs/isrgrootx1.der
2. Double-click on the downloaded file and if prompted, choose the Local Computer's Trusted Root Certification Authorities cert store.
Mac
Are you on Mac OS?
This installer might fix the issue:
https://bogren-digital-public-storage.s3.amazonaws.com/support/OSX%20Certificates.pkg